Our Guarantee
If something's wrong with your order, we'll make it right — through a replacement, store credit, or refund, as described below. We stand behind the quality of every pound we ship.
Food Safety First: No Physical Returns
For food safety reasons, we cannot accept the physical return of meat products once delivered, even if unopened. Please do not ship Product back to us. Instead, follow the steps below so we can resolve the issue.
If Your Order Arrives Damaged, Spoiled, or Incorrect
Please contact us within 48 hours of delivery at hello@giveapound.com with:
- Your order number,
- A brief description of the issue, and
- Photos of the package and Product (this helps us identify the cause and improve our packaging/shipping).
We'll review and, at our discretion, offer one of the following:
- A replacement shipped at no additional cost,
- Store credit for a future order, or
- A full or partial refund to your original payment method.
We aim to respond to all issue reports within 2 business days.
Order Cancellations
One-time orders: You may cancel or change an order for a full refund any time before it has shipped. Once an order has shipped, it can no longer be cancelled, but the guarantee above still applies if something goes wrong in transit.
Subscription (“Make It Monthly”) orders: You can cancel your subscription at any time before your next scheduled charge, with no cancellation fee, through your account or by emailing hello@giveapound.com. See our Terms of Service for full subscription terms. Cancelling stops future charges; it does not refund a charge for an order that has already shipped.
Refund Timing
Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
Wrong Address or Missed Delivery
If a package is lost or delayed due to an incorrect address provided at checkout, please contact us — we're happy to help, but reshipment costs for address errors may not be covered by the guarantee above. If a carrier-caused delay results in spoiled Product upon arrival, that is covered — see “If Your Order Arrives Damaged, Spoiled, or Incorrect.”
Questions?
Email hello@giveapound.com with your order number and we'll take it from there.